Good Health Products Limited :: Privacy statement

The Customer Privacy Policy is broken down into several key areas for your benefit:

What personally identifiable information is collected?
Are Cookies and Log files used?
Uses made of the information
Does Good Health Products disclose information to Third Parties?
Where we store your personal data
Securing your personal data
Links to Third Party Sites
Can I change or delete information secured?
Children's Online Privacy Protection
Changes
Contact our Privacy Office

What personally identifiable information is collected?

Good Health Products collects information from its customers in a fair and lawful manner for the purposes of customer identification, providing services and billing and related administration. Good Health Products collects data, such as name, address, e-mail address, fax and telephone numbers, on customers and prospects, through the registration forms on the Good Health Products Sales Site. Good Health Products may collect other information about customers and prospects use of the website and their business or the company for whom they work, for the purpose of direct marketing campaigns, as permitted by law. Customers and prospects are not obliged to provide such information and may choose to opt out of such direct marketing campaigns through contacting their account representative or our Privacy Manager. Good Health Products will give you the option to opt out of each commercial email communication that we may send to you.

Good Health Products may keep a record of any correspondence with customers and newsletter subscribers until it is no longer necessary.

Good Health Products may also ask you to complete surveys for research purposes and may keep a copy of your responses. Please note that you are not obliged to respond to such surveys.

Are Cookies and Log files used?

Good Health Products may collect information about your computer and browsing preferences, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about Good Health Products's users' browsing actions and patterns, and does not identify any individual.

In some circumstances, Good Health Products uses cookies to enhance the functionality of the service we offer our customers. A cookie is a small data file on the hard drive of your computer. Good Health Products uses cookies to identify a customer and to store registration details so that the customer is no longer required to re-enter these details on subsequent visits. In addition, Good Health Products uses cookies to indicate the number of computers used by each customer to log-in to the Good Health Products service, to prevent abuse of the system and logins (See Conditions of Use). Good Health Products also collects information on IP addresses and web browsers used by customers when they access the service for the same reasons mentioned above.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts or functionality of the Good Health Products website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Good Health Products website.

Please note that Good Health Products may use technology service providers to help us monitor our website usage. Some of these service providers may collect non personal information through cookies on our behalf. These vendors are obliged to comply with the terms of this privacy policy.

Uses made of the information

Good Health Products uses information held about you in the following ways:

To provide you with information and services that you request from Good Health Products or which Good Health Products feels may interest you, where you have consented for such purposes;

To carry out its obligations in any contracts with you;
To allow you to participate in interactive features of the Good Health Products service, when you choose to do so; and
To notify you about the changes to the Good Health Products service, including new product announcements.
To conduct internal administration of Good Health Products's business.

Does Good Health Products disclose information to Third Parties?

Good Health Products uses third party vendors for customer relationship management purposes, including with the distribution of email communications. Good Health Products does not permit third party vendors to use customer personal data for any purpose outside of those disclosed within this privacy policy.
Good Health Products may disclose the names of users of the Good Health Products service to enquiring parties only if the enquiring party is from the same organisation as the Good Health Products user.
Good Health Products may disclose your personal data to other parties:

To companies who are legally affiliated with Good Health Products.
In the event that Good Health Products sells or buys any business or assets, in which case Good Health Products may disclose your personal data to the prospective seller or buyer of such business or assets;
If Good Health Products or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
If Good Health Products is under a duty to disclose or share your personal data in order to comply with any legal obligation;
In order to enforce or apply our Conditions of Use and other agreements with you;
To protect the rights, property or safety of Good Health Products or its customers, which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data.

By submitting your personal data to Good Health Products, you consent to the transfer and storage of personal data for processing by Good Health Products onto a company server housed in our Auckland office.

Securing your personal data

All information you provide to Good Health Products is stored on secure servers. Any payment transaction information will be encrypted and used solely to process the transaction. Where Good Health Products has given you a password which enables you to access certain parts of the Good Health Products website, you are responsible for keeping this password confidential.

Once Good Health Products has received your information, Good Health Products will use strict procedures and security features to try to prevent unauthorised access. However please note that Good Health Products cannot guarantee the security of your data in transmission to the Good Health Products website. Transmission is at your own risk.

Links to Third Party Sites

The Good Health Products website may from time to time contain links to external websites. Good Health Products encourages its customers to review the privacy and security policies of any externally linked websites that may be accessed through the Good Health Products website. Good Health Products assumes no responsibility or liability for the information, collection and disclosure practices of any sites that a user can access through the Good Health Products website. Please check the privacy policies of external websites before you submit any personal data to them.

Can I change or delete information secured?

Good Health Products does its utmost to ensure the quality and accuracy of the customer personal data in its possession, and as such invites newsletter subscribers and customers of the service to access or update their details as necessary. Good Health Products is committed to providing reasonable and practical access to allow visitors the opportunity to identify and correct any inaccurate details we may hold. This can be done by contacting the Privacy Manager.

Good Health Products shall respond to your data access request within 30 days of receiving your request. If Good Health Products is unable to respond to your request within such period Good Health Products shall notify you of the reason why Good Health Products is so unable.

All customers and prospects have the right to access or update personal data that they have submitted through the Good Health Products website by contacting the Privacy Manager. Should subscribers and customers subsequently choose to unsubscribe from mailing lists they can do so by following the instructions on how to unsubscribe provided in all Good Health Products communications. On request, Good Health Products will delete personally identifiable information that has been submitted from the current database, unless it is required to retain such information by law. As a general principle, Good Health Products will retain customer records for 7 years.

Children's Online Privacy Protection

The Good Health Products service is directed towards adult business users. Good Health Products does not knowingly collect information from children under the age of 13. Children under the age of 13 should not use the Good Health Products website or submit information to Good Health Products.

Changes

Any changes that Good Health Products makes to this Customer Privacy Policy shall be posted on the Good Health Products website and where appropriate with material changes, we may notify you via email.

Contact our Privacy Office

If you have any queries about the privacy statement or to report a privacy issue or wish to know more about our Complaint Handling Procedure please contact our Privacy Manager.

Last Updated 31 August 2009